We aim to offer reliable and timely shipping services to all customers within Canada. This Shipping Policy outlines the terms and conditions regarding the delivery of orders.
1. Shipping Locations
Orders are shipped within Canada. Some remote or rural areas may have limited delivery options or extended delivery times.
2. Processing Time
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Time
Delivery time depends on the selected shipping method and destination. Estimated delivery times are provided at checkout and may vary due to weather, postal delays, or other unforeseen circumstances.
4. Shipping Fees
Shipping charges are calculated at checkout based on the destination, shipping method, and order size/weight. Free shipping may be available under certain promotional conditions.
5. Order Tracking
Once your order is shipped, a tracking number will be provided (if applicable) via email or customer account. You can track your order using the carrier’s website.
6. Lost or Delayed Shipments
If your order has not arrived within the expected timeframe, please contact customer support. We will investigate with the shipping carrier and assist in resolving the issue.
7. Incorrect Address
Please ensure the shipping address is complete and accurate. We are not responsible for delays or losses caused by incorrect or incomplete address information provided at checkout.
Return & Refund Policy
We strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions.
1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as received
- A return request must be submitted within 14–30 days of delivery
- Proof of purchase or order confirmation is required
Certain items may be non-returnable due to hygiene, personalization, or clearance status.
2. Return Process
To initiate a return:
- Contact customer service with your order details and reason for return
- You will receive instructions on how to send back the item
- Return shipping costs may be the responsibility of the customer, unless the return is due to our error (e.g., defective or incorrect item)
3. Refunds
Once the returned item is received and inspected, a refund will be issued to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to an error on our part.
4. Exchanges
Exchanges may be offered for items of equal value, subject to availability. Please contact customer support to arrange an exchange.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please notify us within a reasonable period. We will arrange a replacement or refund at no additional cost.